Return and Exchange Policy (EU Consumer Rights Compliant)

Our goal is to ensure you are fully satisfied with your purchase. If you need to request a return or exchange, please follow the guidelines below.

1. Withdrawal period
In accordance with the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 calendar days after receiving your order, without providing any reason.

2. Conditions

• The product must be returned in good condition, with no excessive signs of use.
• Returning the product in its original packaging is recommended but not mandatory.
• You must include proof of purchase (e.g., invoice or order confirmation).

3. Procedure
To request a return or exchange, please contact our customer service by email, providing:

• Full name
• Registered email address
• Order number
• Reason for the request (if applicable)

4. Options available
Upon return, you may choose one of the following:

• Exchange for another product of the same value
• Store credit (voucher)
• Refund of the amount paid, using the same payment method as the original purchase

5. Faulty or defective products
If the product has a manufacturing defect or does not conform to the description, you have the right to request repair, replacement, or refund, in accordance with EU legal guarantee rules (minimum 2 years).

6. Important notes

Refunds will be processed within 14 days after receiving the returned product or proof of shipment.

Returns made outside the withdrawal period or without prior communication may be refused.